Example of Ian's Training

Below is an example of a typical half day program:

Gettin’ More of the Good Stuff! 

(following are some of the learning points from this popular program) 

• People will remember most how you made them feel.  
• Learn a powerful new internal force for improving outcomes at work and at home also!
• We are our thoughts… -improve outcomes by thinking differently about people and situations.
• Learn the three parts to human communication…it’s not just in what you say!  
• Learn how important Emotional Intelligence is to your outcomes, and how to improve your EI! 
• Learn how every human communication includes some form of invitation, positive or otherwise.
• You can enhance what you are inviting into your life and Ian shows you how. 
• Learn about the dreaded ‘hook’ and how to avoid getting pulled into unproductive interactions! 
• People crave appreciation and recognition.  Recognition in the workplace directly affects employee engagement!  Adopt a ‘recognition mindset’ at work and elsewhere.
• Learn why recognition is important, how it helps and benefits peers, staff and customers!
• Identify actions and behaviors that warrant recognition…what is it you want to see repeated? 
• Learn the four steps of competently giving recognition that is meaningful to the recipient.
• Practice giving recognition and prepare to give recognition to others after the session. 

Ian's speaking and training sessions can be tailored to those skills that you are most interested in developing.  Topics can cover the full range of leadership development and excellence in customer service.

Other services available include coaching and mentoring , communications and workplace development consulting.

I found great value in Ian's presentation. His insight of human behavior and psychology was refreshing. Listening to Ian speak on leadership has encouraged me to apply his knowledge on a daily basis. I highly recommend hearing Ian speak ... Aamir Ghaffar, Lithonia Gerorgia, USA

As a leadership facilitator Ian is inspiring and motivating.  He helps other professionals to learn to open up channels of communication and promote dialogue.  His messages and insights promote good ethics, respect and positive attitudes within workplaces ... Susan Yake Phillippe, Alberta Crown Prosecutor

I know first hand that Ian is a vibrant, engaging and entertaining educator.  He brings more than enough energy to each presentation to light fires within participants.  ... Kevin H. Quail, Senior Manager, Alberta Justice

Ian has enthusiasm for his facilitation. He knows his stuff and is able to share this on an easy learning level.  The time flies at each session!  ... Lou Hall, Maintenance Enforcement Program Team Lead

Speaker with great insights about human behavior.  Very helpful ideas.

James Popow, Popow Auto Body, Lacombe Alberta

Ideas presented were very relevant to today’s workplace.  Ian’s personal stories made the presentation interesting.   It was a good idea to have a section to write down the ideas to take away. Steve Cox, Allwest Auto Parts, Edmonton

Ian’s presentation really made me think about how my attitude sometimes gets the wrong results.  The personation was really helpful with ideas about how to treat customers and be a better server.  Thank you Ian! Gregory Valerian, Flatla Auto Wrecking, Oyen Alberta

Very clear and precise.  Ideas made good sense.  Will definitely apply what I have learned today from Ian.   John Carreon, Eagle Head Auto, Strathmore Alberta

Excellent Communication and great ideas!   Ian is a true leader and it shows in his speaking and the stories he is able to share. Adam Taha, Hall’s Auto & Truck Parts, Fort Saskatchewan

I think Ian is a wonderful, thorough trainer and speaker.  He has many good points that he is able to share on his people skills subjects and it is clear that he enjoys being in front of people! Sarah Brophy, Lake City Services, Sylvan Lake Alberta

Having had a good deal of experience working as a volunteer with Associations, Ian is sensitive to your bugdgetary challenges so offers rate reductions to you.

Reasonable notice is requested in order to accommodate your schedule.  Every effort will be made though to accommodate short notice.  A rate quote is readily available taking into account time and travel requirements.  Reasonable travel is billed at cost.